Terms of Service
Last updated: 13 September 2026
These Terms of Service ("Terms") govern your access to and use of the Custodry platform ("Service"), operated by Custodry ("Custodry", "we", "us"). By creating an account or otherwise using the Service, you agree to these Terms on behalf of yourself and, if applicable, the organisation you represent.
1. The Service
Custodry helps organisations maintain a register of the AI systems they use, assess and triage risk, record approvals, attach policies and controls, and schedule reviews. The Service can optionally connect to Microsoft 365/Entra ID, Google Workspace, and AWS to help discover AI-related systems, using access your organisation's administrator explicitly authorises.
2. Accounts and authority to connect
- You must provide accurate information when creating an account and keep your login credentials secure.
- You are responsible for activity that occurs under your account and within your organisation's workspace.
- If you connect a Microsoft, Google or AWS environment to Custodry, you confirm that you are authorised by your organisation to grant that access. You can disconnect a connector at any time from Settings, which removes its stored access credentials.
3. Acceptable use
You agree not to:
- use the Service to store or process information you are not authorised to hold;
- attempt to gain unauthorised access to another organisation's workspace or data;
- reverse engineer, resell, or use the Service to build a competing product; or
- use the Service in a way that violates applicable law.
4. Your data
As between you and Custodry, your organisation owns the AI register entries, risk assessments, approvals, policies, and other records it creates in the Service ("Customer Data"). You grant us a licence to host, process and display Customer Data solely to provide the Service to you. See our Privacy Policy for how we handle personal information.
5. AI-assisted features
Where the Service uses AI to help classify a use case, summarise evidence, or suggest controls or policy language, that output is a starting point for your organisation's own judgment, not a substitute for legal, compliance, or professional advice, and you remain responsible for decisions made using it.
6. Fees
The Service is currently provided free of charge during early access. If we introduce paid plans, we will tell you the applicable price and terms before any charge applies to your account.
7. Disclaimer of warranties
The Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including as to accuracy, reliability, or fitness for a particular purpose, to the maximum extent permitted by law. Nothing in these Terms excludes a guarantee that cannot lawfully be excluded under the Australian Consumer Law.
8. Limitation of liability
To the maximum extent permitted by law, Custodry will not be liable for any indirect, incidental, or consequential loss arising from your use of the Service, and our total liability for any claim will not exceed the amount you paid us for the Service in the twelve months before the claim arose (or, during the free early-access period, one hundred Australian dollars).
9. Termination
You may stop using the Service and close your account at any time. We may suspend or terminate access if these Terms are breached, or if we discontinue the Service, and will provide reasonable notice where practical.
10. Changes to these Terms
We may update these Terms as the Service develops. We will update the date at the top of this page when we do, and will provide notice of material changes.
11. Governing law
These Terms are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of its courts.
12. Contact us
Questions about these Terms can be sent to info@aigf.com.au.